How we collect, use, and protect your data on the VETEK platform.
Effective Date: January 1, 2025
KHAN Solutions collects information necessary to provide the VETEK veterinary practice management platform. This includes: (a) Account Information — names, email addresses, and authentication credentials of veterinary clinic staff users, (b) Client and Patient Data — names, identification numbers, phone numbers, countries, pet profiles including species, breed, sex, color, and birth dates, as well as pet profile photographs uploaded by users, (c) Clinical Records — consultation notes, diagnoses, treatments, surgical documentation, hospitalization records, vaccination histories, laboratory results, and emergency triage data, (d) Inventory Data — product catalogs, stock levels, batch tracking information, and movement histories across branches, (e) Financial Data — cash register session records, sales transactions, tax calculations, and closing differences, (f) Technical Data — secure login credentials, session information, and connection data necessary to provide real-time features and keep your account protected.
We use collected data exclusively to provide, maintain, and improve the VETEK Service: (a) To securely authenticate users and manage role-based access control, (b) To enable multi-branch inventory tracking, stock level monitoring, and expiration alerts, (c) To facilitate point-of-sale operations with automatic inventory deduction, (d) To store and retrieve clinical records including the ability to transfer records between authorized organizations, (e) To provide real-time data synchronization across branches, (f) To generate financial analytics including revenue reports, profit margins, and tax breakdowns, (g) To communicate service-related announcements and respond to support inquiries.
Your data is stored in secure databases with strict separation between clinics — each veterinary organization's data is kept isolated from others. We implement multiple security layers: advanced encrypted authentication, secure session management, protected internal communication between platform components, role-based access control determining what each user can view and modify, and encrypted file storage for clinical evidence uploads. All communication within the platform is authenticated. While we implement industry-standard security measures, no method of electronic storage or transmission is 100% secure.
VETEK includes a client migration feature that allows transferring client records — including complete clinical histories — between organizations within the platform. This transfer is initiated explicitly by authorized users and moves all associated data including pet profiles, consultation records, surgical documentation, vaccination histories, and laboratory results. Once migrated, the data becomes associated with the receiving organization and is subject to that organization's data management practices.
We do not sell, rent, or trade your data to third parties. We may share data only in the following limited circumstances: (a) With service providers who assist in operating our infrastructure (database hosting, file storage) — these providers are contractually bound to data protection obligations, (b) When required by applicable law or legal process, (c) To protect the rights, property, or safety of KHAN Solutions, our users, or the public. Data from one veterinary organization is never shared with another organization except through the explicit client migration feature initiated by an authorized user.
We retain your data for as long as your organization maintains an active account with the Service. Clinical records, inventory histories, and financial transactions are preserved to maintain the integrity of your practice records. Upon account termination, we may retain certain data as required by applicable law or for legitimate business purposes such as audit compliance. You may request data deletion by contacting us — such requests will be evaluated against legal retention requirements.
VETEK uses essential cookies to keep your session secure and active while you use the platform. These cookies are required for the Service to function and do not track you for advertising purposes. We do not use third-party analytics cookies or advertising trackers in the core platform. The Service may store temporary data to optimize performance — this includes permission settings and session information tied to your user account.
As a cloud-based platform, your data may be stored and processed in servers located in different countries. By using the Service, you consent to such transfers. We take reasonable steps to ensure data receives an adequate level of protection regardless of where it is processed.
The VETEK Service is designed for veterinary professionals and is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, delete, or port your data. To exercise these rights, contact us at administration@khan-solutions.com. We will respond to requests within a reasonable timeframe and in accordance with applicable law.
We may update this Privacy Policy periodically. Changes become effective upon posting. Material changes will be communicated through the platform or via email when possible. Continued use of the Service after changes constitutes acceptance of the updated policy.
For questions about this Privacy Policy or our data practices, please contact us at administration@khan-solutions.com.