Our commitment to fair and transparent billing practices.
Effective Date: January 1, 2025
VETEK is offered as a subscription-based service for veterinary clinics. Subscription fees are quoted and billed according to the terms agreed upon during the onboarding process. All fees are stated in the currency specified in your service agreement.
KHAN Solutions may offer a trial or evaluation period for new customers to assess the VETEK platform before committing to a paid subscription. During this period, you have full access to evaluate whether the Service meets your clinic's needs. We encourage all prospective customers to thoroughly test the platform during this period.
Refund requests are evaluated on a case-by-case basis. Generally: (a) Annual subscriptions canceled within the first thirty (30) days of the initial subscription period may be eligible for a prorated refund of the unused portion, (b) Monthly subscriptions are non-refundable for the current billing period — cancellation will prevent future charges but will not generate a refund for the current period, (c) Service credits or adjustments may be offered in cases of documented service unavailability substantially exceeding our operational targets. Refunds are not provided for partial usage, change of business circumstances, or dissatisfaction with features that were available for evaluation during any trial period.
To request a refund, contact us at administration@khan-solutions.com with your account details and the reason for your request. We will review your request and respond within ten (10) business days. Approved refunds will be processed using the original payment method where possible.
You may cancel your subscription at any time by contacting our support team. Cancellation stops future billing cycles but does not automatically generate a refund for periods already paid. Upon cancellation, your access to the Service continues through the end of your current billing period. After that period, access is terminated and data retention follows the terms described in our Privacy Policy.
KHAN Solutions reserves the right to modify pricing for the Service. Any price changes will be communicated with at least thirty (30) days' notice before taking effect. Existing subscriptions will continue at the agreed-upon rate through the current billing period.
For questions about this Refund Policy or to discuss your specific situation, please contact us at administration@khan-solutions.com. We are committed to fair treatment of all our customers.